Service Level Agreement
- SCM ENTHUSIAST
Owned by SCM ENTHUSIAST
Feb 28, 2019
1 min read
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SUPPORT
TIME TO FIRST RESPONSE
Issues | Goal |
|---|---|
issuetype = Bug AND priority = Highest | 12h |
issuetype = Bug AND priority = High | 24h |
All remaining issues | 48h |
TIME TO RESOLUTION
Issues | Goal |
|---|---|
priority = Highest | 48h |
All remaining issues | 96h |
DEVELOPMENT
Feature request or enhancements will be addressed within in 3 months time
Performance or Bug Fixes will be addressed within a week time